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Carpet Cleaning Operation Guide

Your Guide To Starting, Operating & Growing A Successful Carpet Cleaning Business

You’re most likely already aware that there are hard ways to do things and there are smart ways to do things. You can learn from trial and error (the School of Hard Knocks) or take advise from successful pros that proven what works and what doesn’t.

In this section, we’ll reveal the best practices for starting and growing a successful carpet cleaning business.

There are tried and true systems and processes for just about everything we recommend. With that being said, one of the most important pieces of advice we can offer is “Always Be Learning”.

Building a profitable business is a learn-as-you-go journey and that journey begins with building a solid foundation.

So let’s begin with…

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Why the carpet cleaning business?

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Why low moisture “CRB” cleaning?

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The equipment, products, and supplies you will need

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Business Start-Up Basics

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Best practices and options for pricing your services

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Getting the phone to ring

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Converting incoming calls to appointments

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Taking calls, Scheduling Appointments, and Your Appointment Calendar

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Responding to online service requests and questions

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Online scheduling

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Confirming appointments

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Importance of arriving on time

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Preparing for the job – mixing chemicals, equipment cleaning & maintenance

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Efficiency and accuracy in measuring & quoting

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First impressions matter

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Doing the work – providing impressive, detail-oriented service that generates repeats and referrals

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Advanced spot & stain removal techniques

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Carpet Repair Issues

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When to turn down the job

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Creating and presenting the work order and getting approval to start

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Collecting payment

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Before leaving – walk-through, leave behinds, review request

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The importance of online 5-star reviews

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Equipment Cleaning & Maintaining after the job

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End of Day Tasks – accounting – thank you cards, etc.

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Service Call Backs

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Hiring, training and paying technicians

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Developing a plan for growth – adding additional service vehicles and techs

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Exit Strategies